What you can return

• Wrong item received.
• Item damaged or defective on arrival.
• Item that does not match the description or photos on our website.

Conditions

• Request must be made within 7 days of receiving your order.
• The watch must be unused, in its original box and packaging, with all accessories and tags.
• Please keep a clear unboxing video for damaged or wrong item claims. It helps us resolve your case faster.

What we cannot accept

• Watches that show signs of wear, scratches, or water damage after delivery.
• Items returned without the original packaging.
• Change of mind after the 7-day window.
• Items bought during clearance sales, unless defective.

Refunds

Approved refunds are processed within 5 to 7 working days to your original payment method. For Cash on Delivery orders, we refund by bank transfer or mobile wallet (JazzCash / Easypaisa). Original delivery charges are non-refundable unless the return is due to our error.

Return shipping

If the item was wrong or damaged, we cover the return shipping. For any other approved return, the customer pays the return courier charges.

Exchanges

Want a different model or colour? Contact us within 7 days. Exchanges are subject to stock availability, and any price difference is settled before dispatch.